BITES FAQs
1. What types of events do you cater for?
We cater for a wide range of events, including corporate events, private parties, birthdays, anniversaries, holiday celebrations, and more. We tailor our services to fit your specific needs. We offer various service styles, including a large menu of premium buffet platter boxes, grazing tables, individual grazing boxes for up to 60 guests, plus hot food Trailor hire and At Home Dining Experiences with Jade.
2. What types of cuisine do you offer?
We offer a diverse range of cuisines, including e.g., Mediterranean, Italian, Asian, fusion, etc. and can create custom menus to suit your event’s theme or dietary requirements. We’ll work with you to design the perfect menu for your occasion.
3. Can you accommodate dietary restrictions and allergies?
Yes, we are experienced in accommodating various dietary requirements, including vegetarian, vegan, gluten-free, nut-free, and more. Please inform us in advance of any dietary restrictions or allergies, so we can ensure all guests are catered for safely.
4. Where do you deliver to?
We deliver to Burscough, New Lane, Rufford, Tarleton, Croston, Eccleston, Mawdsley, Parbold, Newburgh, Appley Bridge, Up Holland, Skelmersdale, Rainford, Bickerstaffe, Maghull, Aughton, Westhead, Ormskirk, Scarisbrick, Halsall, Haskayne, Formby, Ainsdale, Birkdale, Southport, Crossens, and similar areas. There is a £10 delivery fee for orders under £250, but delivery is free for orders over £250.
*Please note- We can cater for areas further afield on an individual basis depending on availability, please enquire.
5. Can I collect my order?
No, we are solely delivery-based, as we operate from a small 5* Food Hygiene Rated unit.
6. How far in advance do I need to book your services?
We recommend booking as early as possible to ensure availability, especially for large events or during peak seasons. Ideally, orders should be placed at least 48 hours in advance, particularly for larger orders. However, last-minute bookings may be possible depending on availability—please contact us to inquire.
7. Can I make an order for the next day?
All next-day orders need to be discussed, as we may be fully booked. Ideally, we need 48 hours to prepare an order, especially for larger events. Please get in touch and we’ll do our best to accommodate your request.
9. Do you provide waitstaff, bartenders, and other event staff?
No, As a small family run business, we pride ourselves on ensuring the food is of the highest quality and focus our attention solely on providing the best and safest service.
10. Can I customize the menu or platters?
Yes, you can! The photos of the platters on our website are a guide to the usual content. If you’d like to make any special requests or modifications, please discuss them via email when placing your order, and we will personalize the package as much as possible.
11. Do you offer tastings before booking?
Yes, we offer tastings for larger events such as weddings or corporate functions. Tastings are available by appointment and may be subject to a fee, which will be credited toward your booking if you proceed with our services.
12. What are your payment terms?
A 50% deposit is required on the day of booking to secure your event. Final payment is due 2 weeks before the event, when we will also finalize the menu and any minor details.
13. What is your cancellation policy?
Deposits are non-refundable. However, we understand that sometimes things happen unexpectedly, and extenuating circumstances will be considered on a case-by-case basis. For last-minute cancellations, please contact us as soon as possible to discuss your options.
14. Do you offer alcohol or bar services?
No, As a small family run business, we pride ourselves on ensuring the food is of the highest quality and focus our attention solely on providing the best and safest service.
15. Are you insured?
Yes, we carry full liability insurance for all events. Proof of insurance can be provided upon request, and we can work with venues that require certificates of insurance.
16. What do your catering packages include?
Our catering packages typically include menu planning, food preparation, delivery, setup, and cleanup if needed (for larger events), however our packages are designed to be easily cleared away by the client.
18. How is the food served?
We offer various service styles, including premium buffet platter boxes, grazing tables, individual grazing boxes and hot food trailer hire. We’ll work with you to choose the best option based on your event type and size.
19. Is there a minimum number of guests required for catering?
Yes, our minimum guest count is 12 guests.
20. Do you charge a delivery fee?
Yes, we charge a £10 delivery fee for orders under £250. Delivery is free for orders over £250. We deliver to a wide range of areas including [list delivery areas from FAQ 4].
22. What happens to leftover food?
You are welcome to keep any leftover food after the event but please note the Food hygiene policy we encourage below.
23. Food Hygiene Advice for Buffet Orders
To ensure the safety and quality of the food served at your event, it’s important to follow basic food hygiene guidelines, especially when serving buffet-style meals. Here are some key tips to keep in mind:
Time Limits for Food Left Out
Food that is left out at room temperature should not be kept out for more than 2 hours. After this time, bacteria can start to grow, which may lead to foodborne illness. If the event is outdoors or in a warm environment, aim for 1 hour or less.
Keep Food Covered
To protect food from contamination, keep dishes covered when not being served. This can help prevent dust, insects, and other particles from contaminating the food. Use lids, foil, or cling film until it's time to eat.
Use Appropriate Serving Utensils
Provide separate serving utensils for each dish to prevent cross-contamination between raw and cooked foods, or between different allergens.
Store Leftovers Safely
If you plan to keep any leftover food, ensure it’s refrigerated within the 2-hour window. Leftovers should be placed in airtight containers and stored in the fridge at 5°C (41°F) or lower. Any food that has been left out for longer than 2 hours should be discarded.
Hand Hygiene
Ensure that anyone handling food has clean hands, either by washing them thoroughly with soap and water or using hand sanitizer. You may also want to provide hand sanitizers near the buffet for guests to use before serving themselves.
Allergen Awareness
Make sure guests with allergies are aware of the ingredients in each dish. Keep labels on or near food items if possible, or create a menu with allergen information. You should also use separate utensils and serving areas for dishes that cater to dietary restrictions.
Disposable Tableware
Consider using disposable plates, cutlery, and cups, especially for outdoor events. This can help minimize the risk of contamination, as there’s no need to worry about washing and reusing dishes during the event.
By following these guidelines, you can ensure your buffet is not only delicious but also safe for everyone to enjoy! If you have any questions or need more advice, feel free to reach out to us before your event.
25. Do you offer child-friendly menu options?
Yes, we offer kid-friendly menus tailored to younger guests. These dishes are fun, nutritious, and appealing to children.